2007年6月9日 星期六

JAJAH: FREE call limit exceeded???

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  "FREE call limit exceeded. You cannot make more FREE calls this month."
  "You have not exceeded the FAIR USE policy: 500 minutes a month, 150 minutes a week."
  But I ONLY use 166 minutes this month.


  The picture above is what I saw this afternoon after logged into JAJAH.
  
  Strange huh? I still have "28 Min FREE", and I also got a "FREE call limit exceeded" warning message. What's "more..." showed, you can look the picture below.

  FAIR USE policy: 500 minutes a month, 150 minutes a week. Right?

  Look at my call history below. 2 hours 45 minutes 55 seconds is 2 x 60 + 45 + 1 = 166 minutes. People knows 166 never bigger than 500.
  Since I already paid, and still conform to the FAIR USE policy, I made a FREE JAJAH call.

  After I made a call, the FREE minutes is reduced. But, the warning message is still showed.


2 意見:

Frederik | Jajah.com 提到...

Hey there,

this is Frederik from Jajah, I just read your post and forwarded your issue to our support team to check what might be the reason for this confusion.

If you could get back to me by email frederik[at)jajah[dot)com I'm happy to get back to you as soon as I have more information.

I'm sorry for the inconvenience and best regards from Mountain View,

Frederik

zhoucaihua 提到...

我的付费账号还没碰到你的问题.JAJAH的计算方法应改是自然星期和月,现在才月头.会不会是算之前的7天和30天呢?
JAJAH的SUPPORT还会给你的BLOG留言,不错呀.